Seamless email processing for smarter workflows

ThinkAutomation is a workflow automation solution that enables event-based email automation across multiple Office 365, Gmail, IMAP, and Exchange mailboxes. It can trigger automated workflows based on incoming emails - extracting key data from messages and attachments, updating databases, classifying messages, auto-responding, forwarding to the right teams, or executing complex actions based on content. Use ThinkAutomation to streamline email parsing, customer inquiries, order processing, and more - reducing manual workload while improving efficiency and accuracy.

Secure, self-hosted email automation for full control

ThinkAutomation runs on-premises or in your private cloud, giving you complete control over your email automation workflows. Unlike hosted solutions, all email processing happens within your own infrastructure, ensuring data privacy, security, and compliance with industry regulations. This eliminates reliance on third-party servers, allowing for faster processing, lower long-term costs, and seamless integration with internal systems. Whether handling sensitive customer data, automating compliance tasks, or streamlining email-based business processes, ThinkAutomation delivers secure, scalable, and efficient email automation tailored to your needs.

Email automation enhanced with AI

AI can be used to intelligently classify email messages and extract key details. For example, AI can determine if an email is a sales inquiry or a support request and then route it accordingly. It can also analyze sentiment, anonymize sensitive information, summarize, translate or auto-generate replies using a curated knowledge base - reducing manual effort while improving accuracy and response times.

Update databases from incoming emails

ThinkAutomation scans incoming emails, extracts key information, and assigns it to fields. Any number fields can be extracted from a single message for use in subsequent automation workflow actions. It can also parse & extract text from PDF, Word and other document attachments. Text can be extracted from image files and attachments using OCR.

ThinkAutomation maps fields extracted from the incoming email to database tables and columns, automatically generating SQL commands for updates or allowing custom database actions. It connects to Microsoft SQL Server, MySQL, Oracle, DB2, PostgreSQL, SQLite, MongoDB, and more.

Once configured, it silently processes incoming emails, updates your database, and executes automations in the background.

ThinkAutomation can also execute other actions that make use of extracted fields. ThinkAutomation can send outgoing emails (an 'Auto Response') using fields parsed and extracted from the incoming message. It can create documents that can be attached to auto responses.