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High-Volume Contact Center Automation

Automate inbound and outbound SMS, email communications.

Looking to automate your contact center processes? ThinkAutomation can handle the heaviest data processing needs - with no limits placed on how many messages you need to process per day.

Create AI powered chatbots to automatically respond to incoming emails, web chat & SMS messages. Use your inhouse knowledge store and databases to provide up to date context for AI powered automated responses.

Taking care of your customer communication admin

Reduce your manual resource strains. ThinkAutomation is designed to retrieve contact center data, process that data, and respond to it based on your workflow rules.

Get

Inbound customer messages and changes in monitored systems all pass through ThinkAutomation

Do

ThinkAutomation integrates across your contact centre stack to parse, process and push new data

Send

Triggers kick into motion to send relevant responses, or perform the right follow-up action

So, what can you automate with ThinkAutomation?

Parse customer emails into your database/CRM

Push out smart email auto-responses

Process attachments and extract/upload data

Issue automated SMS comms

Send triggered outbound SMS and emails to customers and staff

Extract text from images/scanned documentation

Track, collate, and act on customer feedback

Sync your IT systems and share data internally

Send, receive, and store messages in 40+ languages with auto-translation

Calculate sentiment analysis scores from mailboxes

Field complaints and tickets

Make outbound telephone calls and bridge triggered connect calls

Unlimited contact center automation

All this automation scope comes at a fraction of the usual cost. With ThinkAutomation, one set subscription price offers:

Continuous, consistent productivity

Contact centers are typically inundated with back-office, repetitive admin tasks. ThinkAutomation cuts through that workload. And it does so quietly, in the background, and round the clock.

Core capabilities

Runs 24/7/365 - for durable, continuous availability
Frees up man-hours and reduces operational expenditure
Rule-based logic, for robotic processing accuracy

Secure, on-premises processing that won't compromise customer data
Requires only a single ThinkAutomation server, from a single workstation
Can process historical, legacy data spanning years back

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