High-volume contact centre automation
Parse, process and react to millions of messages – automatically
Parse, process and react to millions of messages – automatically
Looking to automate your contact centre administration? ThinkAutomation can handle the heaviest data processing needs – with no limits placed on how many messages you need to process per day.
Reduce your manual resource strains. ThinkAutomation is designed to retrieve contact centre data, process that data, and respond to it based on your workflow rules.
Inbound customer messages and changes in monitored systems all pass through ThinkAutomation
ThinkAutomation integrates across your contact centre stack to parse, process and push new data
Triggers kick into motion to send relevant responses, or perform the right follow-up action
Parse customer emails into your database/CRM
Push out smart email auto-responses
Process attachments and extract/upload data
Issue automated SMS comms
Send triggered outbound emails to customers and staff
Extract text from images/scanned documentation
Track, collate, and act on customer feedback
Sync your IT systems and share data internally
Send, receive, and store messages in 40+ languages with auto-translation
Calculate sentiment analysis scores from mailboxes
Field complaints and tickets
Bridge triggered connect calls
All this automation scope comes at a fraction of the usual cost. With ThinkAutomation, one set subscription price offers:
Contact centres are typically inundated with back-office, repetitive admin tasks. ThinkAutomation cuts through that workload. And it does so quietly, in the background, and round the clock.
Runs 24/7/365 – for durable, continuous availabilityFrees up man-hours and reduces operational expenditureRule-based logic, for robotic processing accuracySecure, on-premises processing that won’t compromise customer dataRequires only a single ThinkAutomation server, from a single workstationCan process historical, legacy data spanning years back