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Seamless email processing for smarter workflows
ThinkAutomation is a workflow automation solution that enables event-based email automation across multiple Office 365, Gmail, IMAP, and Exchange mailboxes. It can trigger automated workflows based on incoming emails - extracting key data from messages and attachments, updating databases, classifying messages, auto-responding, forwarding to the right teams, or executing complex actions based on content. Use ThinkAutomation to streamline email parsing, customer inquiries, order processing, and more - reducing manual workload while improving efficiency and accuracy.
Secure, self-hosted email automation for full control
ThinkAutomation runs on-premises or in your private cloud, giving you complete control over your email automation workflows. Unlike hosted solutions, all email processing happens within your own infrastructure, ensuring data privacy, security, and compliance with industry regulations. This eliminates reliance on third-party servers, allowing for faster processing, lower long-term costs, and seamless integration with internal systems. Whether handling sensitive customer data, automating compliance tasks, or streamlining email-based business processes, ThinkAutomation delivers secure, scalable, and efficient email automation tailored to your needs.
Email automation enhanced with AI
AI can be used to intelligently classify email messages and extract key details. For example, AI can determine if an email is a sales inquiry or a support request and then route it accordingly. It can also analyze sentiment, anonymize sensitive information, summarize, translate or auto-generate replies using a curated knowledge base - reducing manual effort while improving accuracy and response times.
Update databases from incoming emails
ThinkAutomation scans incoming emails, extracts key information, and assigns it to fields. Any number fields can be extracted from a single message for use in subsequent automation workflow actions. It can also parse & extract text from PDF, Word and other document attachments. Text can be extracted from image files and attachments using OCR.
ThinkAutomation maps fields extracted from the incoming email to database tables and columns, automatically generating SQL commands for updates or allowing custom database actions. It connects to Microsoft SQL Server, MySQL, Oracle, DB2, PostgreSQL, SQLite, MongoDB, and more.
Once configured, it silently processes incoming emails, updates your database, and executes automations in the background.
ThinkAutomation can also execute other actions that make use of extracted fields. ThinkAutomation can send outgoing emails (an 'Auto Response') using fields parsed and extracted from the incoming message. It can create documents that can be attached to auto responses.
Email automation example workflow
Email automation can be a simple one step process, or it can involve a chain of actions as part of a larger workflow. You define the rules, and ThinkAutomation executes them. You set up your email workflows using conditional processing. (If this, then that.) For example:
| If | Then | Else |
| If sender is an existing customer | Update the customer CRM record | Create a new CRM record with extracted data |
| If the subject contains 'support' AND the email is high importance | Forward the email to the support team | Create a support ticket with the email content |
| If the sender is a customer AND the email contains a PDF attachment | Extract the content and save to a database | Upload the attachment to the customer's folder on OneDrive |
1. Email arrives
Your inbound email triggers a ThinkAutomation workflow.
2. Parsed by ThinkAutomation
ThinkAutomation searches for keywords, identifies context and extracts key information.
3. Automate
Email data is then synced to the right place in your systems, based on rule-based logic. Run workflows using any of the 130+ built-in actions.
Ready to automate your email processing?
Ease your email admin with a free trial of ThinkAutomation