For AI-powered features, ThinkAutomation can use either OpenAI’s ChatGPT or Parker Software's OptimaGPT - an on-premises or private cloud-hosted AI server. OptimaGPT offers localized AI processing, ideal for companies needing to avoid external data transfer due to privacy regulations. OptimaGPT allows organizations in regulated sectors to deploy AI securely while meeting data protection and compliance needs.
You can include requests to ChatGPT or OptimaGPT in your automation workflow and then act on the response.
In the example automation below we receive various incoming emails into a mailbox. Some will be genuine sales enquiries, some will be product support requests and some will be marketing emails. We need to classify these so they can be dealt with by the correct team.
First, we send a prompt to ChatGPT with a summary of the email text. We ask ChatGPT to tell us if the text is 'sales', 'support' or 'marketing'. We give some additional information to help ChatGPT make the choice. ChatGPT is able to classify text using one of the standard models. You can improve accuracy even further by fine-tuning a model with your own training data.
Based on the response from ChatGPT we request confirmation from a user. ThinkAutomation sends a validation request to a user and waits for the response.
If the email is a genuine sales enquiry then we update our CRM system which also sends a notification to the sales team.
If the email is a genuine support request we then create a support ticket.
If it's a marketing email we simply move the email to a different folder.
ThinkAutomation handles the incoming message queuing and automatically handles any rate limit responses from ChatGPT.
See Also: AI Automation Action
