ThinkAutomation Purchasing FAQ's

ThinkAutomation is purchased on an annual or monthly subscription basis. Support & product updates are included for the life of your subscription. We offer a discount for annual purchases.

Below are answers to some common purchasing questions:

Can I pay via invoice/check/bank transfer instead of credit card?

Yes, we can send you an invoice for payment via check or bank transfer. This can only be done for annual subscriptions however. If you want to pay monthly please use a credit card via our standard on-line checkout. To order via invoice, please send or email a purchase order.

Can I upgrade from Small Business Edition to Standard or Enterprise?

Yes. You can upgrade at anytime. Your existing settings will be retained. We will adjust your current subscription to reflect the upgraded edition price. Please contact us if you need to do this.

Are product updates included?

Yes. We are constantly adding new actions and improvements. Your subscription enables you to download the latest version at any time.

What is the difference between Enterprise & Enterprise Cloud?

The Enterprise Cloud edition is hosted for you on one of our dedicated cloud servers. We manage the server for you to provide ease of setup. The price includes the ThinkAutomation licence, support, server, storage & hosting costs. The Small Business, Standard & Enterprise editions are on-premises products that you install and run on your own computer.

Can I cancel my subscription?

You can cancel your subscription at any time. However, any unused subscription period payment cannot be refunded, so please contact us before your next payment is due. Once cancelled your ThinkAutomation server will no longer process messages, however your settings will be retained should you wish to re-subscribe at a later date.

Can I purchase ThinkAutomation outright?

Our subscription model includes all support & updates. We can offer a perpetual licence purchase on request. Please contact us for details.

Does the subscription price include setup?

The subscription price is for the licence, support & updates only. Because every customer can use ThinkAutomation in a different way, we provide individual quotations for professional services should you want us to setup ThinkAutomation for your specific requirements.

Do subscriptions rollover automatically?

Yes, subscription payments are taken each month or year on the same day that you originally purchased. If you want to cancel, please contact us before your next payment is due. If you have paid via invoice, we will send you an invoice via email when your next annual payment is due.